Refund policy
✨ GLAZE & GLOSS RETURN POLICY ✨
• COSMETICS & MAKEUP: Due to strict hygiene and health safety, we DO NOT accept returns, exchanges, or refunds on any opened, unsealed, or used makeup items. All sales are final.
• DAMAGED OR WRONG ITEMS: We carefully check every item. If you receive a damaged or incorrect product, you must email us at glowandgloss99@gmail.com within 48 hours (2 days) of delivery.
Note: To prevent fraud, you MUST provide a clear, uncut unboxing video showing the shipping label and the damage. Without proof, no replacement or refund will be given.
Note: To prevent fraud, you MUST provide a clear, uncut unboxing video showing the shipping label and the damage. Without proof, no replacement or refund will be given.
• CHANGE OF MIND: Once an order is processed or shipped, it cannot be canceled, exchanged, or refunded.
Thank you for your cooperation and keeping our community safe! 💕